Plan With Peace of Mind

Travel with Confidence When You Choose Avelia Travel

Booking a luxury journey can be a big decision, but with Avelia Travel, you can do so with complete confidence. Our personalized approach, transparent terms, and commitment to your satisfaction mean you’re in safe hands from start to finish. If your travel plans are affected by unforeseen circumstances, we’ll work with you to adjust or reschedule your trip. See full details below.

  1. Your payments are secure, protected by the 'Travel Agency Surety Bond,' required for all travel agencies in Spain to guarantee the safety of client payments.

  2. Enjoy flexibility with the option to rebook or receive a full credit towards future travel.

  3. Support sustainability: A portion of our profits is dedicated to supporting local communities, environmental initiatives, and our commitment to carbon neutrality, ensuring a positive impact on the planet.

We’re dedicated to delivering exceptional travel experiences while protecting your peace of mind. Here’s how we ensure your journey is stress-free from start to finish:

Charming Andalusian patio in Cordoba with colorful flowers cascading from whitewashed walls and traditional tiled floors

1. Expert Guidance

Our extensive knowledge of most exclusive destinations allows us to craft extraordinary trips tailored to your needs. Our travel experts provide clear, honest advice every step of the way, ensuring you have a personalized journey that’s uniquely yours.

Majestic view of Montserrat Monastery nestled in rugged mountain peaks, surrounded by natural rock formations and lush greenery

2. Personalized Support

From your initial inquiry to your return home, you’ll have a dedicated travel specialist by your side. Need to make adjustments or add a special experience? Your personal concierge is always just a message away. Our goal is to ensure you’re supported at every step of your adventure.

Interior view of Casa Milà (La Pedrera) in Barcelona, featuring the building's iconic curved walls, intricate wrought iron details, and soft natural lighting.

3. On-the-Ground Assistance

Enjoy the comfort of knowing that local support is always within reach. Should the unexpected arise, we’re here to make things right. Our local partners and dedicated team are ready to handle any situation with efficiency and care.

Terms & Conditions

Cancellations: You may cancel your booking up to 60 days before your departure for reasons beyond your control. In such cases, you will receive a credit toward future travel with Avelia Travel. This credit is non-transferable, non-refundable, and can be applied to a new booking within 12 months of issue for travel within 12 months of the new booking. If supplier policies do not allow for changes or refunds, any related costs will be passed on.

Postponements: You may postpone your trip up to 21 days before departure due to unforeseen circumstances at home or in your destination. While we will do our utmost to accommodate changes, supplier policies may result in additional charges, which will be passed on accordingly. Postponement requests within 21 days of departure are subject to our standard terms and conditions.

Payment Schedule: Your final payment is due 90 days before departure. If payment is not received by the due date, and no postponement or cancellation has been requested, standard cancellation terms will apply.

We’re committed to ensuring your peace of mind as you plan your luxury journey with Avelia Travel. Contact us to learn more about our flexible booking terms and how we’re here to support you every step of the way.