Terms & Conditions
FLEXIBLE POLICY
We understand that travel plans can change unexpectedly, and we're committed to offering flexibility in those situations. Should unforeseen circumstances prevent your trip from going ahead, we will do everything we can to accommodate your needs, including waiving our standard cancellation terms when necessary.
TERMS & CONDITIONS
Cancellations: You may cancel your booking up to 60 days before your departure for reasons beyond your control. In such cases, you will receive a credit toward future travel with Avelia Travel. This credit is non-transferable, non-refundable, and can be applied to a new booking within 12 months of issue for travel within 12 months of the new booking. If supplier policies do not allow for changes or refunds, any related costs will be passed on.
Postponements: You may postpone your trip up to 21 days before departure due to unforeseen circumstances at home or in your destination. While we will do our utmost to accommodate changes, supplier policies may result in additional charges, which will be passed on accordingly. Postponement requests within 21 days of departure are subject to our standard terms and conditions.
Payment Schedule: Your final payment is due 90 days before departure. If payment is not received by the due date, and no postponement or cancellation has been requested, standard cancellation terms will apply.
We’re committed to ensuring your peace of mind as you plan your luxury journey with Avelia Travel. Contact us to learn more about our flexible booking terms and how we’re here to support you every step of the way.
TERMS & CONDITIONS APPLICABLE FOR ALL BOOKINGS
Contract
Your contract is with Avelia Travel ("Avelia") and its partners (collectively "we" or "us"). We draw your attention to the following terms and conditions, which apply to all brochures, correspondence, and bookings made with us. Any contract with us is subject to these terms and conditions from which no person has the authority to depart. Before making a booking, you must ensure that you have read and understood these booking conditions (raising any queries you may have with us). By asking us to confirm your booking, you are accepting the terms and conditions laid out below and acknowledging that you have read the terms of this contract and agree with them.
Booking Procedure
Avelia will create a custom travel itinerary to suit your personal needs. A binding contract comes into existence between us upon the receipt of any monetary payment (either as a partial payment or in full) for that itinerary. No contract will exist between the parties until such monies have been received.
If you are booking more than 90 days in advance of the date of travel, we require the payment of a minimum deposit of 25% at the time of booking confirmation and the remaining balance to be paid 90 days prior to the departure date. If you are booking within 90 days of the departure date, full payment will be due at the time of booking confirmation.
If full payment is not received 90 days prior to the departure date, we reserve the right to cancel your travel and apply the cancellation charges set out in the "Cancellation" section. Cancellation will be without penalty to us and we will have no further liability to you.
The lead booking name is liable for making full payment for all persons in the booking party, and all those in the booking party agree to be bound by these terms and conditions (including anyone added or substituted at a later stage). It is the responsibility of the lead booking name to ensure all in their party are aware of and have read these terms and conditions.
Medical Conditions and Disabilities
If you or any member of your party have any medical problem or disability which may affect your travel, please tell us before you confirm your booking so that we can advise on the suitability of the chosen arrangements. In any event, you must give us full details in writing at the time of booking to ensure that the trip is suitable for the given conditions. If full details are not given at the time of booking, we reserve the right to cancel in accordance with section below and at no penalty to us when we become aware of these details.
Insurance
We require you to purchase travel insurance. You must be satisfied that your insurance fully covers all your personal requirements, including pre-existing medical conditions, cancellation charges, medical expenses, and repatriation in the event of accident or illness. If you choose to travel without adequate insurance cover, we will not be liable for any losses for which insurance cover would otherwise have been available.
Cancellation by You
Cancellation of travel must be made in writing and is effective from the date we receive the written notification. Upon cancellation, the deposit and any amendment charges will be forfeited. Cancellation charges are expressed as a percentage of the quoted price as follows:
More than 90 days: Deposit only
61 and 90 days: 60%
31 and 60 days: 80%
30 days or less: 100%
If the reason for cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. Notwithstanding the above, if we have issued airline tickets to you and you choose at any time to cancel them, we will refund only the amount of money we reclaim from the airline.
Documentation
Please carefully read your confirmation invoice, tickets, and all other documentation we send you as soon as you receive them. Contact us immediately if any information appears to be incorrect, as it may not be possible to make changes later. You will be responsible for any costs and expenses involved in rectifying any inaccuracies except where we made the mistake.
Pricing Itineraries
The price of your itinerary will be based on known costs at the date of issue. All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices include a cost for fuel and local taxes that are estimated at the date of this publication. At the time of booking confirmation, we will provide you with a Confirmation Invoice. Should our costs to supply your travel increase due to changes in dues, taxes, VAT, airline surcharges, or any other government actions, we reserve the right to adjust the price accordingly.
Amendments by You
If you wish to change your itinerary after a deposit has been made, we will endeavour to make the changes required, provided that you provide a written notification. Any change will result in the booking being re-priced at the rate in effect at the time of the change and additional payments may be required to confirm the new arrangements.
Cancellation by Us
We may cancel your confirmed travel if you fail to comply with any of the requirements of these booking conditions. We also reserve the right to cancel your travel for any reason at any time before full payment has been received.
Governing Law
These Terms and Conditions are governed by the laws of Spain. Any disputes arising from the use of our services will be handled under the jurisdiction of the courts in Spain.
Limitation of Liability
Avelia Travel’s liability to you will never exceed the amount spent on the trip. You understand and accept that Avelia Travel’s liability for loss and other claims is limited to no more than the total amount spent by you for the trip. We are not liable for any damage, loss, expense, or other sums which result from force majeure or other circumstances beyond our control.
Guarantee of Travel Services
Avelia Travel complies with legal requirements by holding a financial guarantee for all combined travel packages and linked travel services. This guarantee is registered under Mr. Ramin Jafari (NIE: Y9278765G) and backed by AXA Seguros Generales, S.A. de Seguros y Reaseguros (CIF: A60917978). It ensures the correct execution of the services included in your travel package and provides coverage for reimbursement or repatriation in the event of insolvency. This guarantee is in place to ensure that travelers are either returned to their point of origin or provided with necessary accommodation, as applicable.